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2007-12-22

Contact Google AdWords Support  

What is the first thing to do when you have a question or problem regarding Google AdWords

This is what Google AdWords would like you to do when you have questions or problems regarding Google AdWords.

Google Adwords Help Center

First, they would like you to search Google Adwords Help Center. To find that website, just type or copy-paste "Google AdWords Help Center" into the search box above, make sure the box [ ] Web is ticked, then click search. There will be a long list of topics listed there. Hopefully you can find what you need there. If so, click on that link and see if their Help Pages gives you the information you need.

Google AdWord Help group

The second thing they would like you to do if you can't find what you are looking for above is to is to join "Google AdWord Help group", an official Google forum where AdWord users help each other with problems and where Google Employees may pop in once in a while to answer questions and provide help. Just like the above, type or copy-paste "Google AdWord Help group" into the search box above, make sure the [ ] Web is ticked, then click search. Join the group and post your question. You will need a Google account. If you are not familiar with Google forums, I will publish a post at Forums Tips and Tricks later.

If you can't find help there, then go to the following step:

Contact Google AdWords Support

When you are in the first section, "Google Adwords Help Center", you will see at the bottom of the page:

Google AdWords Contact Us link

Click on the "Contact Us" link (highlighted with a red ellipse) and you will be taken to a page where you have to tick the relevant topic, among which are:


  1. [ ] I Cannot see your ad

  2. [ ] Payments & Billing

  3. [ ] Editing My Campaigns

  4. [ ] Ad Approvals

  5. [ ] Google Analytics

  6. [ ] Keyword Status

  7. [ ] Ad Rank & Position

  8. [ ] Interested in Advertising with AdWords

  9. [ ] Other



Tick the relevant box, then click the "Continue" button and you will get to a form to fill in your personal details plus type in your question or problem.

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